Privacy Policy

Last updated: April 5, 2026

Moply ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our cleaning business management software and services ("Service").

1. Information We Collect

1.1 Information You Provide Directly

When you register for and use Moply, we collect information that you provide directly, including:

• Account Information: Name, email address, phone number, business name, and password.
• Business Information: Business name, email, phone number, GST registration status, and billing address.
• Client Information: Client names, contact details, email addresses, phone numbers, and location information that you enter into the Service.
• Job Data: Job details, schedules, descriptions, completion status, and related information.
• Invoice Data: Invoice information, line items, amounts, GST details, and payment status.
• User Information: Names, email addresses, and roles of team members you add to your account.
• Checklist and Photo Data: Digital checklists, completion records, and photos uploaded by cleaners.
• Payment Information: Payment method details are processed securely through Stripe. We do not store your full credit card details on our servers.

1.2 Information We Collect Automatically

When you use Moply, we automatically collect certain information, including:

• Usage Data: Information about how you interact with the Service, including pages viewed, features used, and time spent.
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Log Data: Server logs, including access times, error logs, and system performance data.
• Location Data: General location information derived from your IP address (not precise GPS coordinates).

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session and remember your preferences.
• Analyze usage patterns and improve the Service.
• Provide personalized experiences.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Service: Process your registration, authenticate users, provide access to features, and deliver the functionality you request.
• To Process Payments: Process subscription payments, manage billing, and handle payment-related communications through our payment processor (Stripe).
• To Communicate with You: Send service-related notifications, respond to your inquiries, provide customer support, and send administrative messages.
• To Improve the Service: Analyze usage patterns, identify issues, and develop new features and functionality.
• To Ensure Security: Detect, prevent, and address fraud, security breaches, and technical issues.
• To Comply with Legal Obligations: Meet our legal and regulatory requirements, respond to legal requests, and enforce our Terms and Conditions.
• To Protect Rights: Protect our rights, property, and safety, as well as those of our users and third parties.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processing: Stripe processes payments. Your payment information is handled in accordance with Stripe's privacy policy.
• Hosting and Infrastructure: Cloud hosting providers that store and process your data.
• Analytics: Service providers that help us analyze usage and improve the Service.

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to:

• Comply with legal obligations.
• Respond to lawful requests from public authorities.
• Enforce our Terms and Conditions.
• Protect our rights, privacy, safety, or property.
• Prevent or investigate fraud or security issues.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols.
• Encryption of sensitive data at rest.
• Regular security assessments and vulnerability testing.
• Access controls and authentication mechanisms.
• Secure data centers with physical security measures.
• Regular backups and disaster recovery procedures.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you.
• Comply with legal obligations, resolve disputes, and enforce our agreements.
• Maintain security and prevent fraud.

When you cancel your account, we will:

• Retain your information for up to 30 days to allow you to export your data.
• After 30 days, delete or anonymize your personal information, except where we are required to retain it by law.
• Retain certain information (such as billing records) as required by law or for legitimate business purposes.

6. Your Privacy Rights

Under Australian privacy laws, you have the following rights regarding your personal information:

6.1 Access

You have the right to access the personal information we hold about you. You can access most of your information directly through your Moply account. For additional information, please contact us.

6.2 Correction

You can update most of your information directly through your account settings. If you need assistance correcting information, please contact us.

6.3 Deletion

You can request deletion of your personal information by canceling your account. We will delete your information in accordance with our data retention policy, subject to legal requirements.

6.4 Data Portability

You can export your data from Moply at any time. Contact us if you need assistance exporting your information.

6.5 Opt-Out

You can opt out of marketing communications by clicking the unsubscribe link in our emails or by contacting us. You cannot opt out of essential service-related communications.

6.6 Complaints

If you believe we have breached the Australian Privacy Principles, you can:

• Contact us first to resolve the issue.
• If unsatisfied, lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Children's Privacy

Moply is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

8. International Data Transfers

Your information may be stored and processed in Australia or other countries where our service providers operate. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable privacy laws.

9. Third-Party Links

Moply may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website with a new "Last updated" date.
• Sending an email notification to your registered email address for significant changes.
• Displaying a notice within the Service for material changes.

Your continued use of Moply after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Through our website contact form
• Or via the contact information provided on our contact page

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable privacy laws.

12. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). The APPs govern how we collect, use, disclose, store, and provide access to your personal information.